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Apple Watch Gives Andy ATWTS: A Trip With Tech Support

Allow me to state upfront, yes, I like my Apple Watch. I’m glad I purchased it and I’ll have no hesitancy recommending this product to others. However, the Apple Watch is not for everyone as it’s a personal item and it’s not a one-size-fits-all type of product. It brings some innovative and useful features to your wrist, but, like other first generation products, it’s not perfect and this user experienced a few “early adopter” quirks. While for some reason we expect more from Apple, even this behemoth doesn’t get everything right the first time, but who does these days?

With that said, the type if issue my watch experienced will most likely be cured through a future update and there’s most likely some type of outside force that is causing the issue it experienced during my usage. I may have come up with a potential cause of the problem and I’ll provide my input after the video.

Apple Watch Lineup

Photo Credit: Apple

As you know, the first generation of the Apple Watch was available in both 38- and 42mm sizes and in a variety of configuration. While I ordered the 42mm model, looking back, I should have ordered the 38mm model as this 42mm model is a bit large and simply not that comfortable for my small wrist.

Yes, I did go to the Apple Store prior to ordering and tried on both sizes and I made a mistake. Like Apple, even I’m not perfect! The “try on” session was fairly brief and I guess I took it too seriously when the Apple sales clerk planted the seed that the larger one was much easier to read. Hey, I’m not a spring chicken and I took his advice seriously. I’ll add that I was content in keeping this 42mm model until I started noticing the bug. Hey, I waiting a long time for this watch and I wasn’t thrilled to have to send it back.

When the bug surfaced and it occurred on multiple occasions, I visited an Apple Genius at the local Apple Store to find a solution. It was quite convenient that I already had booked the Apple Watch introductory appointment and instead of learning about some of the advanced features, I used this appointment to inform them of the issue and seek a solution. Simply stated, the solution provided did not work. It was a waste of time and yes, it was frustrating…not the type of experience I have come to expect from Apple. Upon realizing this, I spent even more time on the phone with Apple Tech support and when they agreed it wasn’t working properly, I simply requested that as long as I was returning it for replacement I might as well exchange it for the 38mm model.

Sounds simple, huh? It seems that exchanging it for the same model, same color, same style and for one that was a bit less expensive would be a fairly easy task, huh? I even offered to let Apple keep the price difference.

Well, that’s where the fun began!

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